Welcome to the membership at your local Leisure Centre.  We aim to provide facilities and services, which meet  and exceed your expectations. If at any time you  feel we have failed to meet these standards, please  do not hesitate to contact a member of our team,  via the contact us section on our website, stating  the reason for the freeze and including supporting  medical evidence. Once processed you will receive  confirmation of whether the freeze period has been  accepted or not - this must be retained as proof. The  frozen period does not count towards your minimum  membership term. We reserve the right to decline  your application and apply an administration fee  for dealing with such requests. Frozen months of  membership will not be accepted as your cancellation  period. When you are supposed to and you still do not make  payment within 7 days of us reminding you that  payment is due, we may suspend your membership  until you have paid us the outstanding amounts.  We will contact you to tell you we are suspending  your membership. We will not charge you for  your membership during the period for which it is  suspended. As well as suspending your membership,  we can also charge you interest on your overdue  payments. 


  1. Cancellation and Financial Terms 
  2. An Annual or Fixed membership package is offered  for a minimum of 12 months whereby you are  committing to a 12 month term and are not able  to cancel within this period. All other membership  agreements are offered on a Flexible direct debit  membership option with a full calendar month cancellation period equal to 1 x direct debit collection. The flexible membership requires a minimum of 1 direct debit collection. 
  3. Members can pay either by annual subscription in  advance, or monthly by Direct Debit. For granting this  credit, members pay an additional 10% charge which  is incorporated in the Direct Debit payments. For  further details, please see the Direct Debit Mandate  Terms and Conditions. For the avoidance of doubt  this agreement is not a Consumer Credit Agreement. 
  4. Members joining in person at the centre are not  entitled to a 14 day cooling-off period. 
  5. Your membership will commence on the Start Date  (as defined at point of joining), after which time  you agree to be bound by the terms and conditions  stated in this contract along with the Core Terms  and Conditions and any other applicable terms and  conditions. 
  6. The membership term, if Fixed 12 months, is a minimum of 12 months plus 1 month cancellation notice and your Direct Debit  payments will continue beyond 12 months until  such time you advise us in writing of your intention  to cancel.  
  7. The Member can, at any time beyond the 12 month  initial membership term, cancel their membership  by providing us with a full calendar month notice.  All membership fees will be payable up to the date  of cancellation. 
  8. If you wish to cancel your membership agreement  with us you must do so by either the contact us section  on our website, or by sending an  email to  Once processed you will receive confirmation of the  cancellation. If the cancellation terms are not followed  legal proceedings may be taken and administration  charges will apply. 
  9. Where a Direct Debit has failed or a member has  purported to have cancelled their Direct Debit  without prior agreement, the membership shall be  suspended until payment is received. Any unpaid direct debits will incur rejection fees of £15.00 per rejection,  maximum 2 x £15.00 equal to £30.00 may be applied. Any member  who falls behind in payments for more than 1  calendar month will forfeit his/her membership. Upon failure to make payment, subsequent reinstatement of the membership or any future membership will be  subject to the outstanding membership fees being  paid in full. If the contract terms are not followed legal proceedings may be taken and administration  charges will apply.  
  10. In exceptional circumstances, e.g. injury or pregnancy,  you may be allowed to freeze your membership for  an agreed period (up to a maximum of 6 months) for a fee of £5 per month. This request must be made via email before the 20th of the month, stating the reason for the freeze and including supporting medical evidence. Once processed you will receive confirmation of whether the freeze request has been accepted. 
  11. During the first 12 months, you can transfer your Fixed term membership to a friend or relative who can then take over the remainder of your existing  membership term. A nominal administrative charge  of £25 for the transfer will be made to the new  member. Please email  for a transferral form. A member may not cancel an  Advance Payment Membership (Pre paid Annual), in  any event the Company will not refund membership  fees for any unused months of membership. 
  12. We will inform you a minimum of 2 weeks in advance  of any increase in the price of your membership,  by email in the first instance or by letter. It is the  members responsibility to inform us of any changes  to your personal and contact details including  address, telephone number and email address so  that such communications may be made. You can  also make these changes directly in the membership  area of your online booking account or by using the  contact us section on our website under existing  memberships. 
  13. We, our subsidiary companies and partners reserve  the right to update and/or amend the terms and  conditions as necessary without prior notice.  Members are requested to adhere to the Membership  Terms and Conditions at all times. These may vary  from time to time within the centre of choice. 
  14. We reserve the right to cancel any membership at  our sole discretion and without paying compensation. n. All gym users must complete a gym induction prior  to gym use. 

1.1 Promotions and Offers 

  1. By utilising a promotional code or participating within  a membership promotion on a flexible membership,  you agree to pay the minimum of one month(s)  direct debit in the case of cancellation. If cancelling  before this period we may immediately cancel  your membership within this promotional period, or  otherwise raise a charge of one month to cover the  promotional period. 



What these terms cover. 

These are the terms and conditions which outline  the core contract terms of your membership. For  further details of your membership, please see your  Membership Terms and Conditions. 


1.1 How we will accept your membership application.  Our acceptance of your membership will occur when  we confirm this in writing to you, at which point a  contract will come into existence between you and  us. 

1.2 Your membership number. We will assign you  a membership number when we accept your  application for membership. 


2.1 When we will provide the membership services. We  will continue to provide membership services to you  provided that you do not breach any of the Terms and  Conditions (as defined below). 

2.2 We may suspend your membership if you do not  pay. If you do not pay us for the membership services  

  1. OUR RIGHTS TO END THE CONTRACT to you where it would be unlawful to do so. This  includes liability for death or personal injury caused  by our negligence or the negligence of our employees,  agents or subcontractors; for fraud or fraudulent  misrepresentation; for breach of your legal rights in  relation to the membership services including the  right to receive membership services which are as  described and supplied with reasonable skill and care. 

3.1 We may end the contract if you break it. We may end  your membership at any time by writing to you if:

3.1.1 you do not make any payment to us when it is due  and you still do not make payment within 7 days of us  reminding you that payment is due; 

3.1.2 you do not, within a reasonable time of us asking for  it, provide us with information that is necessary for us  to provide the membership services; 

3.1.3 you breach any of the terms and conditions applicable  to your membership. We also reserve the right to 3.1.4 remove you from the facilities should we deem this an  appropriate action. 


3.2 You must compensate us if you break the contract.  If we end the contract in the situations set out in  clause 3.1 we will refund any money you have paid  in advance for the membership services we have  not provided but we may deduct or charge you  reasonable compensation for the net costs we will  incur as a result of your breaking the contract. 



4.1 Summary of your legal rights. We are under a legal  duty to supply services that are in conformity with  this contract. See below for a summary of your key  legal rights in relation to the membership services.  Nothing in these terms will affect your legal rights.  This is a summary of your key legal rights. These are  subject to certain exceptions. For detailed information  please visit the Citizens Advice website or call 03454 04 05 06. 

4.2 If your product is services, the Consumer Rights Act  2015 says: you can ask us to repeat or fix a service if  it’s not carried out with reasonable care and skill, or  get some money back if we can’t fix it. If you have not  agreed a price beforehand, what you’re asked to pay  must be reasonable. 

4.3 If you have not agreed a time beforehand, it must be  carried out within a reasonable time. 



5.1 Where to find the price for the services. The price of  your membership will be the price set out in our price  list in force at the date of your membership as further  detailed in the Membership Terms and Conditions. 

5.2 We can charge interest if you pay late. If you do not  make any payment to us by the due date we may  charge interest to you on the overdue amount at the  rate of 4% a year above the base lending rate of The  Bank of England from time to time. This interest shall  accrue on a daily basis from the due date until the date  of actual payment of the overdue amount, whether  before or after judgment. You must pay us interest  together with any overdue amount. 



6.1 We may be responsible to you for foreseeable loss  and damage deliberately caused by us. If we fail to  comply with these terms, we may be responsible for  loss or damage you suffer that is a foreseeable result  of our breaking this contract, provided that you have  not committed an act which breaches any of the  Terms and Conditions or which forces us to fail to  comply with these terms due to such act. 

6.2 We do not exclude or limit in any way our liability (including but not limited to any direct loss of profit,  loss of reputation and all interest, penalties and  legal costs (calculated on a full indemnity basis)  and all and other reasonable professional costs and  expenses) suffered or incurred by us arising out of or  in connection with any claim or action made against  you in connection with the recovery of any costs in  respect of all claims relating to debt recovery actions  brought by us arising out of this contract. 

6.3 We are not liable for costs resulting from debt  recovery actions. You shall indemnify us against  all liabilities, costs, expenses, damages and losses  

alternatively please complete a customer comment  feedback form in centre or by visiting the feedback  section on our website at  We will work hard to ensure your visit to the centre  is a pleasant one and to help you achieve your Health  and Fitness goals.  



We will only use your personal information as set out  in our Privacy Policy. You can find our Privacy Policy  on our website, under the Policies section. 



8.1 Catering. The provision of all food and refreshments  will be our nominated caterers in all buildings. 

8.2 Where a facility does not provide catering, own  packaged food can be organised and brought to the  facility provided food allergen information is provided  by the parent and written consent from the General  Manager is obtained. 

8.3 We accept no responsibility for food brought onto the  premises by the parent and/or children. 

8.4 Events Catering. Any catering brought into the facility  may be subject to a cleaning surcharge for your event.

8.5 Please note that at events with a bar service, the  facility will close 30 minutes prior to the function  finish time. All drinks not finished by the event end  time will be removed. Any person who tries to bring  in food and/or alcohol from outside the premises will  be removed from the event and refused re-entry. 

8.6 Which laws apply to this contract and where you may  bring legal proceedings. These terms are governed  by English law and you can bring legal proceedings  in respect of the products in the English courts. If you  live in Scotland you can bring legal proceedings in  respect of the products in either the Scottish or the  English courts. If you live in Northern Ireland you can  bring legal proceedings in respect of the products in  either the Northern Irish or the English courts. The Core Terms and Conditions above are made  up of the following: (a) The Membership Terms and  Conditions; (b) The Conditions of Use; (c) The Direct  Debit Mandate Terms and Conditions (if applicable);  (d) Any applicable notices displayed at or within our  facilities; and (e) Any specific guidance given from  staff members at the facilities from time to time. If there is any conflict or ambiguity between the terms  of the documents listed in paragraph 1 above, a term  contained in a document higher in the list shall have  priority over one contained in a document lower  in the list, save that any direct and / or immediate  instructions given by any member of staff at the  facilities to any Member (or a third party connected to  that Member) shall supersede all other terms.


I have read and understood the above Conditions of Use  and I agree to be bound by them and any other  subsequent revisions. I further understand that these  Conditions of Use form only part of my membership  and other terms and conditions will apply. 

The Direct Debit Guarantee 

  • This Guarantee is offered by all banks and building societies that accept instructions to pay  Direct Debits. 
  • If there are any changes to the amount, date or frequency of your Direct Debit, Leisure Focus will notify you seven  working days in advance of your account being debited or as otherwise agreed. If you request Leisure Focus to collect a  payment, confirmation of the amount and date will be given to you at the time of the request. 
  • If an error is made in the payment of your Direct Debit by Leisure Focus or your bank or building society, you are entitled  to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not  entitled to, you must pay it back when Leisure Focus asks you to. 
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be  required. Please also notify us.