Bookings and Cancellations
Bookings can be made from 6.00am on the set number of days before a session depending on a members membership type (see below).
6.00am is set to be in line with the opening times of our larger leisure centres. Therefore someone walking in at 6.00am would have the same opportunity to book over the desk as someone online. Bookings can be made up to the start of the session.
Bookings can be made
7 Days in advance for members
5 Days in advance for RBWM residents
3 Days in advance for non residents
The Waiting list
If a session is full then the next customer will be offered a place on the session waiting list.
A maximum of 5 customers on a waiting list at any one time.
If space becomes available upto 2 hours before the session, the first person on the waiting list automatically moves up into the session and receives an email to notify them that you are now booked in.
Between 2 hours before a session and up to the start time of the session the customer on a waiting list will receive an email stating that a place has become available but will not be moved into the class automatically. They would need to go online or contact the Centre to take any available slots.
All members can cancel up to an hour before class. Any cancellation or non attendance after that hour would be a no show and a strike would be applied to the customer record.
Penalty Notice - 3 Strike Rule
A Strike will be applied to a customer if they fail to attend a session or if they fail to cancel a session within an hour of the start time.
If the customer receives 3 strikes in a rolling month then they will receive a penalty. The customer will lose the ability to book in advance for a period of one week.
Penalty charge is the non member cost of the session cancelled.
Download the Leisure Focus App
We are pleased to announce that our Leisure Focus app is available for download.
Your sports facility in your pocket. Make bookings on the go, check schedules, get news and push notifications, get all the latest offers and more...